words Monthly Archives: January 2014

Enrollment Issues and Blackboard Outage

Update 2:

Blackboard enrollments should reflect what you see in eWeb. Faculty using the Blackboard Grade Book may see the erroneous enrollments still listed, but they will be marked as unavailable. Monday Feb. 3rd the unavailable erroneous registrations will be removed completely, but in the meantime, the grade book can be sorted by availability.

If you still have enrollment issues, particularly students who should have access but don’t, or if you have any other questions about this, please email cit@easternct.edu.

Update 1:

In an effort to correct the enrollment issue students and faculty are experiencing, Blackboard will be unavailable tonight from 11:30 PM until midnight.  By the morning, the enrollments should be correct. However, students who have been manually added to Blackboard classes they are not officially registered for will have to be manually added again. The Faculty member will have to fill out the following form for those students again. We apologize for the inconvenience:

Blackboard Learn Add User Request Form:
https://7.selectsurvey.net/easternct/TakeSurvey.aspx?SurveyID=92KJ5l42

As a reminder, the eWeb class list contains the actual enrollments and current class registrations.

Original Post:

The Blackboard Support Team at Eastern is aware of recent enrollment issues and has contacted the BOR. If a student has been enrolled in courses they never registered for, or is missing courses they did register for, please look to this page for details. We will update this page as we learn more.

eWeb is unaffected by this issue, and should continue to be used as the student’s official enrollment record.

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Blackboard Learn Add User Request Form

This form should be filled out by the course owner for the purpose of adding users to their Blackboard classes, users not already added by the registration process. This service is provided on a limited basis. CIT will add TAs, and other instructors to existing blackboard classes, and up to six regular students. The form should be filled out once for each request.

For a number greater than six, please email cit@easternct.edu to discuss the issue.

Please and follow the instructions in the form.

Blackboard Learn Add User Request Form:
https://7.selectsurvey.net/easternct/TakeSurvey.aspx?SurveyID=92KJ5l42

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Course Combination Request Form

This form should be filled out by the course owner for the purpose of combining separate Blackboard sections into a single section. This is not for combining Cross Listed Courses. Cross Listed Courses should be combined automatically.

IMPORTANT: The combination process will remove any content from the existing sections. Do not import material into your sections until you have received an email from CIT confirming that your request has been completed.

After submission, a CIT staff member will request a confirmation by Eastern email. The request will be completed when we receive your confirmation. If the sections to be combined are owned by different instructors, both instructors will have to approve the process before any action will take place.

Once we complete your request you will see a new section in your course list. The former sections will still be listed for the instructor but are listed as unavailable. The new combined section is where you put your content. Your students only see the course title and section for which they are registered, they will not see the combined section title.

Course Combination Request Form
https://7.selectsurvey.net/easternct/TakeSurvey.aspx?SurveyID=n4KHm651

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Outage and Maintenance

The new maintenance window for Blackboard is 2:00-5:00 AM on Friday mornings.

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