Bursar FAQ

Bursar/Cashier – Frequently Asked Questions

When is payment due?

Fall Term:July 15thSpring Term: December 31st

Winter and Summer Sessions: Upon registration for class

How will I be notified that payment is due?

Bills are viewed online through your student account. The Bursar’s Office will notify you by email when a new bill is available for viewing.It is extremely important that you check your Eastern email account for messages from the Bursar/Cashier Office. 

Can I view my account on-line?

You can view your account by going to Eastern’s homepage and click on Current Students. Select the eWeb Online option. Log in with your ID and PIN. Once you log in you can view your student account and financial aid information as well as make credit card payment and deposits.

Can I pay my bill in installments?

Eastern offers a web-based payment plan service that enables you to spread your out of pocket costs for tuition, fees, room and board over a semester.  With this plan you can:

  • Set up a monthly payment plan based on your actual charges and pending financial aid
  • Automatically pay your installments each month using electronic check
  • Receive e-mail notifications as your plan adjusts to changes in your account

You can pay your semester’s bill in up to five monthly installments depending on when you enroll.  The service is interest free and costs only $35 per semester, so act now to take full advantage of this opportunity.  Click on this link for more information:  http://www1.easternct.edu/fiscalaffairs/bursar/the-eastern-payment-plan/

Can I pay my deposits and tuition payments with a credit card?

You can make an online credit card payment or deposit by going to Eastern’s home page and click on Current Students. Select the eWeb Online option. Log in with your ID number and PIN. Select Student Services and then Student Accounts. Choose credit card payments or deposits and select the correct term. Please note: we do not take credit card payments over the phone.If someone else wants to pay your bill using a credit card, you will have to give them access to your account by signing on for them. 

What is the breakdown of my tuition and fees?

  • TUITION – partially funds the instructional mission of the University. As a state agency, we receive funds from the State Legislature which also helps support the institution.
  • STATE UNIVERSITY FEE – used to repay the bonds that fund the construction of campus buildings. By spreading out the cost of these construction projects, students are able to benefit from the use of the buildings while contribution to their cost.
  • UNIVERSITY GENERAL FEE – helps to fund many of the student services offered by the University. Some of these services, which are available to every student at Eastern, include: career development and placement, ID cards, shuttle bus services, parking stickers, athletic activities and the Student Center. A portion also provides mandatory supplemental accident insurance coverage.
  • INFORMATION TECHNOLOGY FEE – funds the enhancement of student learning through expanded use of current computer hardware, software and telecommunication systems.
  • STUDENT ACTIVITY FEE – supports the Student Senate and helps to fund student clubs and activities.
  • Each of these fees is a mandatory requirement set forth by the Board of Trustees of the Connecticut State University System. Payment of these fees is a required condition of good academic standing.

I don’t need sickness insurance. How do I get it taken off my bill?

  • You must waive the insurance at the beginning of each academic year no later than October 15th (March 15th for students starting in the Spring Semester).  Waivers requested after the deadline will be subject to a $65 handling fee.  No waiver requests will be accepted after the last date of the semester.
  • To waive: Go to Eastern’s homepage and click on Current Students. Select the eWeb Online option, log in with your ID number and PIN. Select Student Services and then Student Accounts. Click on the Student Insurance Waiver option. Enter the requested information and click the Submit button.
  • DO NOT HIT THE BACK BUTTON OR YOU WILL LOSE YOUR INFORMATION.
  • The waiver will post to your account in 24 hours. We recommend that you review your account to verify that the waiver has posted. If there is a problem and the waiver has not been credited, you will be responsible for the sickness insurance charge.

If I change to part-time status will I still get sickness insurance?

  • If you change from full-time to part-time status, you will lose your insurance coverage.
  • If you would like to continue the coverage you must contact our insurance provider (Aetna Student Health) directly.
  • They can be reached at 877-375-4244 or www.aetnastudenthealth.com.

I graduate in the Fall, will my sickness insurance be valid in the Spring?

  • No, it will not.
  • You purchase sickness insurance one semester at a time. If you graduate in the Fall, your insurance coverage expires on the day before the start of the Spring semester.
  • Consult your insurance policy information for specific coverage dates.

I have decided not to live on campus. Will I get my housing deposit back?

All deposits are non-refundable.Please contact the Office of Housing and Residential Life at (860) 465-5297 if you have any questions.

I have decided to withdraw from Eastern. What will I owe for tuition and fees?

  • Please contact Registration for a withdrawal form (860) 465-5224
  • As a full-time student, you can withdraw from Eastern up to and including the first day of classes and you will not owe tuition and fees. Deposits will be forfeited.
  • You will owe 40% of your tuition and fees for withdrawal after the first day but within the first 2 weeks of classes.
  • You will owe 60% if you withdraw during the 3rd and 4th week of classes.
  • You will owe 100% for withdrawal after the 4th week of classes.

Consult Eastern’s Academic Calendar for specific refund date deadlines.

If you have financial aid, you may lose a significant portion of your aid by withdrawing from Eastern. The result could be that you will owe Eastern money. It is important for you to consult with the Financial Aid Office prior to your withdrawal to protect your financial interests.

Contact the Financial Aid Office at 860-465-5205or e-mail them.

When will I receive my financial aid?

When you receive financial aid depends on how timely you have filed for aid and whether you have properly completed all the filing requirements. The Bursar/Cashier’s Office has no control over when you receive your financial aid. It is important for you to monitor the status of your aid to ensure that you receive it on time. You can check the status via your on-line account. If you have questions about your financial aid, please call the Financial Aid Office at 860-465-5205 or email financial aid.

My financial aid does not appear on my bill. What should I do?

If your financial aid is in order, your bill should show any pending aid in the form of a “Memo” or Authorized” credit. This credit is deducted from the amount you owe. If your aid does not appear on your bill, it could mean that there is a problem with your aid application. CONTACT THE FINANCIAL AID OFFICE IMMEDIATELY TO RESOLVE THE PROBLEM! If you do not, you could lose your aid and be responsible for payment subject to late charge, be denied grades, or held from future registration.

I am expecting a refund from my financial aid. When will I receive it?

The Bursar/Cashier’s Office makes every effort to process refunds within five (5) days of financial aid disbursement. This may be affected during high volume periods such as the beginning of each semester. Refunds for resident students are mailed to the on-campus address. Refunds for commuting students are sent to your official mailing address.

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